Company:
HUDY Climbing wall Ústí nad Labem, Pražská 21, 400 01 Ústí nad Labem
General Terms and Conditions:
These terms and conditions apply to the purchase of services and goods on the premises of HUDY Climbing Wall Ústí nad Labem or through the website www.hudysteny.cz/usti (seller), which is operated by HUDY Climbing Wall Ústí nad Labem. The Terms and Conditions define and specify the rights and obligations of the Seller and its customers (consumers or buyers).
Contact details of the seller: E-mail: stena.usti@hudy.cz, Tel: +420 603 566 582
The sale of our services can only take place through links listed on our website www.hudysteny.cz/usti or directly in our HUDY Climbing Wall Ústí nad Labem, Pražská 21, 400 01 Ústí nad Labem.
All of our prices are valid according to the current price list on our website www.hudysteny.cz/usti/cenik, including applicable discounts. Payment for the services is made before the actual use of the service. If you use your loaded credit, the cost of the service will be deducted only after the service has ended. The system deducts and charges for the services on the part whenever you leave the paid area.
In the case of a deposited credit, this credit can only be used up and cannot be returned and redeemed.
Some discounted services can only be used with a prior top-up (e.g. Shortcut).
The customer is obliged to monitor the time of use of the service himself and in case of exceeding the amount of the paid service he is obliged to pay the operator for the consumed service. This will happen automatically when you use the credit. If the customer does not have sufficient credit or has paid for the service in one lump sum, he/she will be advised by the employee that he/she has exceeded the paid range of services and will be asked to pay extra.
If the customer leaves the venue with insufficient credit to pay for the services used, the relevant amount will be deducted automatically after the credit has been topped up!!
Discounts according to the price list are valid only for services such as entrance fees, rentals. Discounts do not apply to food or drink.
By sending and paying for the services or by topping up the credit, the Buyer confirms that he/she has read and agrees to these Terms and Conditions and the Complaints Policy.
Complaint policy (return of goods, money)
How to report a complaint
A customer may file a billing claim for a transfer payment within 30 days of the date the service was billed or the bill was delivered to the customer by emailing stena.usti@hudy.cz
Complaints about the quality of service can be made by e-mail stena.usti@hudy.cz. This must be done within 3 days of the provision of the claimed service.
Complaints will be resolved without undue delay, no later than 30 days from the date of the complaint, unless the provider and the customer agree otherwise.
Essentials of a claim
1. Customer’s name and surname:
2. Contact details: e-mail, address for mail delivery, tel. Number:
3. The time when the service was used (date, hour):
4. Method of payment for the service:
5. A copy of the tax receipt confirming the purchase of the service:
6. Description of the service complained about, resp. where the service has not been fulfilled
7. Date of claim and signature:
Information to the customer about the outcome of the complaint:
The customer will be contacted within the complaint period in writing or by e-mail about the outcome of the complaint procedure.
Refund of payment for the claimed service:
In the case of an accepted claim, the customer will be refunded the amount for the claimed service as follows.
1. By substituting the same or similar service on a different date. By mutual agreement.
2. Cash at the reception of the HUDY Climbing Wall Ústí nad Labem. The amount will be paid against written confirmation of receipt of the amount paid.
3. Transfer to the customer’s account.
Delivery and payment terms
All services of the climbing wall are charged according to the valid price list: www.hudysteny.cz/usti/cenik
Payment for services at the HUDY Climbing Wall Ústí nad Labem is possible in the following ways:
- Cash at reception. Can be used to pay for all services.
- By credit card via the ComGate Payments, a.s. terminal at the reception. Can be used to pay for all services.
- By bank transfer. Payment by bank transfer can be made on the basis of an invoice.
- Through ComGate Payments, a.s. payment gateway. (Preferred option)
Credit
- In order to simplify payments and save time at the reception, we offer the possibility of topping up the credit, which can then be used to pay for entrances, rentals, lessons, refreshments at the bar and more.
- When the credit is deposited, the admission can be automatically withdrawn without the need for repeated payments at the reception. When depositing the credit, the customer receives a discounted admission fee (see the current price list www.hudysteny.cz/usti/cenik). The credit can be paid, among other things, through the payment gateway of ComGate Payments, a.s. This option can be found in your personal account created during registration under the name “Recharge by credit card”.
- The minimum amount of credit deposit in cash and by card is CZK 1,000.
- There is no limit when paying through a payment gateway.
- The validity of the credit is limited to 24 months. The validity of the discount based on the amount of credit is 365 days, i.e. one calendar year.
- The credit can only be used up. It cannot be redeemed!